We would like to know how we can improve/develop our services and to best meet the needs of our patients. To help with this we have created a ‘Virtual Patient Participation Group’ (VPPG) drawing together a number of patients to help us consider the views of the wider patient population.
We appreciate that time is precious and thus have created a process where we communicate with our patient group electronically, hence a ‘virtual’ group.
Representative of our patient population, the VPPG’s feedback is vital in helping shape the services of Altrincham Medical Practice. New members are welcome to join – please speak to reception or complete an online form here.
The VPPG has set up the following initiatives:
- Displaying the amount of DNAs on website and in waiting room to try and help combat the amount of patients failing to attend their appointments. Policy implemented for patients who repeatedly fail to attend their booked appointments.
- Changes to the way we offer routine and urgent appointments to try and help give patients more choice when booking an appointment.
And details of action plans and progress are listed below: