We always try to provide the best services possible, but there may be times when you feel this has not happened.
We encourage our patients to raise issues or suggestions so that we may learn and improve our services.
If you do wish to make a complaint, please contact our practice manager and we will do our best to provide you with a quick and thorough response.
Alternatively, please ask one of the reception team if you can make an appointment to discuss your concerns with the practice manager.
If you are dissatisfied with the outcome you may refer the matter to:
Patient Experience Matters Trafford – NHS GM, Trafford Town Hall, Talbot Road, Stretford, M32 0TH
Email: gmicb-tr.patientexperience.trafford@nhs.net
Call: 0161 873 9577 – for complaints or 0161 873 9634 – for informal patient advice, support and information
Please note: Greater Manchester Integrated Care Partnership accepts text relay calls, so if you are deaf, hard of hearing or have speech problems and use a textphone, please call: 18001 then 0161 920 6026.
You also have the right to contact the Ombudsman: The Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website: www.ombudsman.org.uk
If you remain dissatisfied, you may contact: NHS England, 3 Piccadilly Place, London Road, Manchester M1 3BN. Tel: 0161 625 7100 (08:00-18:00) email: gm.hscinfo@nhs.net
Complaints can also be dealt by: Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Tel: 03000 616161 email: enquiries@cqc.org.uk
