If you have a complaint about the practice, please call the Practice Manager. If you prefer, you can write to us.
We will answer your concerns as soon as possible.
Lloyd House
7 Lloyd Street
Altrincham
WA14 2DD
Telephone: 0161 928 2424
Email: scripts.amp@nhs.net
You can also fill in a patient feedback form on this website.
If you are dissatisfied with the outcome you may refer the matter to:
Patient Experience Matters Trafford
Address: NHS GM, Trafford Town Hall, Talbot Road, Stretford, M32 0TH
Email: gmicb-tr.patientexperience.trafford@nhs.net
Call: 0161 873 9577 – for complaints
or 0161 873 9634 – for informal patient advice, support and information
Please note: Greater Manchester Integrated Care Partnership accepts text relay calls, so if you are deaf, hard of hearing or have speech problems and use a textphone, please call: 18001 then 0161 920 6026.
You also have the right to contact
The Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website: www.ombudsman.org.uk
If you remain dissatisfied, you may contact: NHS England, 3 Piccadilly Place, London Road, Manchester M1 3BN. Tel: 0161 625 7100 (08:00-18:00) email: gm.hscinfo@nhs.net
Complaints can also be dealt by: Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Tel: 03000 616161 email: enquiries@cqc.org.uk
