If you have a complaint about the practice, please call the Practice Manager. If you prefer, you can write to us.

We will answer your concerns as soon as possible.

Lloyd House
7 Lloyd Street

WA14 2DD

Telephone: 0161 928 2424


You can also fill in a patient feedback form on this website.

If you are dissatisfied with the outcome you may refer the matter to:

Patient Experience Matters Trafford

Address: NHS GM, Trafford Town Hall, Talbot Road, Stretford, M32 0TH


Call: 0161 873 9577 – for complaints

or 0161 873 9634 – for informal patient advice, support and information

Please note: Greater Manchester Integrated Care Partnership accepts text relay calls, so if you are deaf, hard of hearing or have speech problems and use a textphone, please call: 18001 then 0161 920 6026.

You also have the right to contact

The Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website:

If you remain dissatisfied, you may contact: NHS England, 3 Piccadilly Place, London Road, Manchester M1 3BN. Tel: 0161 625 7100 (08:00-18:00) email:

Complaints can also be dealt by: Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Tel: 03000 616161 email:

Date published: 20th September, 2023
Date last updated: 16th January, 2024